FREQUENTLY ASKED QUESTIONS

Panacea City Services hires experienced cleaners, who are very experienced in the cleaning industry. We ensure every cleaner is experienced and vetted to ensure you receive reassurance the cleaner is going to touch the objects only specified by you.

The hourly rate we provide will include the agency fee and the cleaner’s fee, where the rates usually depend on the area you are based and the number of hours you will require for the day, week or month.

If you would like to receive a quote before proceeding the service, please visit our Cost Calculator page by clicking here. The only information we will need will be the amount of hours that you require, your address and the type of service you’d like.

Yes, you may need to supply for the cleaning products as some of our cleaners do not carry their own cleaning equipment or product. The reason to this is that, the majority of our clients prefer to use their own products and equipment’s used in their property as they may prefer using a different product or equipment to complete the cleaning service as they know the product or equipment, they have acquired may be much more efficient and does the job better for them. Please be aware that due to health and safety reasons, bleach is a banned substance.

The number of hours you need to clean your property mainly depends on the quantity of rooms, size of structure, how much mess requires to be clean and most importantly the depth and quality of the cleaning service that you may require from us.

Below is a general guide for various property sizes:

No, you do not need to be at your home when our cleaner visits you! All our cleaners are happy and vetted to hold onto your house keys. We will provide you with a “Key Acknowledgement Form” for your cleaner to sign.

Yes, we have a public liability insurance cover of a minimum of £1,000,000. We also have other insurance policies. This is indemnity cover not new for old and there is an excess on the policy. To keep costs reasonable, the excess is £100 per claim.

Yes, you can change a cleaner if you prefer someone else! We have a varied and large cleaner database and we would love to assign you with someone different if you are unhappy for any reason. Please contact us, if you want us to arrange this!

We will give you a call, text or email in advance to let you know the situation with the cleaner and assign a new cleaner to you as soon as possible.

Our infrequent cleaning service is usually every fortnight, or one off.

Firstly, we go through the CV sent from our applicants. We then carry out checks to ensure they have the relevant experiences, qualifications and tools required to do the job. During this stage, we also ask for DBS checks to ensure that all our applicants are safe to work with our clients. If the applicant passes, we interview them via telephone/webcam. After this stage when the applicant is approved, we will take the relevant documents such as proof of ID, address along with references and then accept them to be part of our company and in our database. We have a strict policy to monitor all our applicants thoroughly for the whole time they are working with us.

We do not go against our clients and staffs and believe in complicated contracts. We mostly believe in being fair to everyone within the company and clients looking for our professional services. If you require to cancel a professional cleaning service or a job you are assigned to, please give us two days’ notice to avoid any charges.

Yes of course you would be able to get a cleaning in the evening or weekend! Our company provides you with cleaners who are flexible and work ready to take any job during the weekday and weekend!