Panacea City Services
Effective Date: 12/07/2025
Last Updated: 12/07/2025
At Panacea City Services, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website.
This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
1. Who We Are
Panacea City Services is a professional cleaning company based in the United Kingdom. We provide domestic and commercial cleaning services across Greater London and surrounding outskirts areas of London.
Our website address is: www.PanaceaCityServices.com
At Panacea City Services, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website.
This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We collect and process the following types of personal data:
a. Personal Information
- Full name
- Contact details (email, phone number)
- Property/service address
- Payment details (processed securely by third-party platforms)
- Booking or enquiry history
- Notes about service requirements/preferences
b. Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type and version
- Pages visited and time spent on the site
- Device type
- Referral source
- Cookies and other tracking data
3. Information We Collect
We use your personal data for the following purposes:
| Purpose | Lawful Basis |
|---|---|
| To deliver cleaning services and process bookings | Contract |
| To communicate with you (calls, texts, emails) | Legitimate Interest |
| To send quotes, invoices, and payment reminders | Contract |
| To handle complaints or support requests | Legitimate Interest |
| To improve services and site performance | Legitimate Interest |
| To send promotional offers or updates | Consent |
| To comply with legal and tax obligations | Legal Obligation |
4. How We Protect Your Data
We implement appropriate technical and organisational security measures including:
- SSL encryption on our website
- Secure storage of customer data
- Password-protected internal systems
- Staff confidentiality agreements
- Trusted third-party platforms for secure payments
We retain your data only as long as necessary for the purpose it was collected, or as required by law (e.g. tax records retention).
5. Sharing Your Information
We do not sell your personal data. However, we may share your data with:
- Service providers and subcontractors (e.g. cleaners, booking software providers)
- Payment processors (e.g. Stripe, PayPal)
- Professional advisors (e.g. accountants, legal advisors)
- Regulatory authorities, if required by law (e.g. HMRC)
All third parties are required to handle your data in compliance with the UK GDPR.
6. Cookies and Tracking
We use cookies to enhance user experience and analyse website traffic.
Types of Cookies:
- Essential Cookies – Required for the website to function
- Analytics Cookies – Help us understand how visitors use the site
- Preference Cookies – Save your preferences and language settings
You can manage your cookie preferences via your browser settings. When you first visit our site, you will see a cookie consent banner in compliance with the Privacy and Electronic Communications Regulations (PECR).
07. Your Rights
Under UK GDPR, you have the following rights:
- Right to access – Know what personal data we hold
- Right to rectification – Request corrections to your data
- Right to erasure – Ask us to delete your data (in some cases)
- Right to restrict processing – Temporarily stop our use of your data
- Right to object – Object to certain uses like direct marketing
- Right to data portability – Request your data in a transferable format
- Right to withdraw consent – If processing was based on consent
To exercise any of these rights, contact us at privacy@panaceacityservices.com.
08. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or store personal information from anyone under this age. If you believe a child under 18 has submitted data to us, please contact privacy@panaceacityservices.com and we will delete it immediately.
09. International Data Transfers
Although we are UK-based, some of our service providers may be located outside the UK/EEA. When transferring your data internationally, we ensure appropriate safeguards are in place such as:
- Standard Contractual Clauses (SCCs)
- UK ICO-approved mechanisms
- Data Processing Agreements
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and reflected with an updated “Last Updated” date at the top of this policy.
We encourage you to check this page periodically to stay informed.
11. Contact Us
For any privacy concerns, data requests, or questions, please contact:
Panacea City Services
Website: www.PanaceaCityServices.com
Email: privacy@panaceacityservices.com
