Privacy Policy
Panacea City Services
Effective Date: 12 July 2025
Last Updated: 12 July 2025
At Panacea City Services, your privacy matters to us.
This Privacy Policy explains in clear language how we collect, use, store, share, and protect personal data when you:
- Visit or interact with our website – www.PanaceaCityServices.com
- Book or enquire about our domestic and commercial cleaning services
- Communicate with us via phone, email, social media, or other digital channels.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and it reflects our commitment to lawful, fair, and transparent data processing.
1. Who We Are
Panacea City Services is a professional cleaning and property services company based in the United Kingdom, offering:
- Residential cleaning (regular, deep, end-of-tenancy)
- Commercial and office cleaning
- Airbnb and short-let turnover cleaning
- Specialist services such as carpet cleaning, window washing, and post-construction cleans.
Our registered website is www.PanaceaCityServices.com.
When we say “we,” “our,” or “us,” we mean Panacea City Services, the data controller responsible for protecting your personal information.
2. Information We Collect
We collect only the information necessary to deliver our cleaning services and to maintain the smooth operation of our website.
a. Personal Information You Provide
- Full name
- Contact details – email address and telephone number
- Service or property address
- Booking history, appointment notes, or special service requirements
- Payment information (processed securely by trusted third-party payment processors; we do not store full card details)
- Communication history (emails, texts, call notes) for customer-service purposes.
b. Automatically Collected Data
When you browse our website, we may collect:
- IP address and general geolocation
- Browser type and version, operating system, and device type
- Pages visited, time spent on site, and referral source (for analytics)
- Cookies, pixel tags, and similar technologies to improve user experience and site performance.
3. How We Use Your Information & Legal Basis
| Purpose of Processing | Lawful Basis Under UK GDPR |
|---|---|
| Delivering and managing cleaning bookings | Contract |
| Sending quotes, invoices, and payment reminders | Contract |
| Responding to enquiries, complaints, or support requests | Legitimate Interest |
| Sending service updates, seasonal promotions, or newsletters | Consent (you can unsubscribe anytime) |
| Improving our website, marketing, and customer experience | Legitimate Interest |
| Meeting legal, tax, and accounting obligations | Legal Obligation |
4. Data Security – How We Protect Your Information
We maintain technical and organisational safeguards to keep your personal data safe:
- SSL encryption on all web pages and booking forms
- Secure, password-protected internal systems and limited staff access
- Staff training on confidentiality and data protection
- Encrypted backups and trusted, UK-GDPR-compliant cloud services
- Regular security audits and vulnerability testing.
We keep personal information only as long as needed for the purpose collected or as required by law (for example, HMRC tax-record retention).
5. Sharing Your Information
We never sell or rent personal data.
However, we may share information with carefully selected third parties who help us operate and deliver services, including:
- Service providers & subcontractors (e.g., vetted self-employed cleaners)
- Payment processors such as Stripe or PayPal
- Professional advisers like accountants, auditors, or legal consultants
- Regulatory or law-enforcement authorities when required by law or to protect legal rights.
All third parties are bound by data-processing agreements ensuring compliance with the UK GDPR.
6. Cookies and Tracking Technologies
Our website uses cookies to give visitors the best experience and to understand site traffic.
- Essential cookies – enable basic site functionality such as secure booking.
- Analytics cookies – help us monitor traffic and improve performance (e.g., Google Analytics).
- Preference cookies – remember language or location settings.
When you first visit our website, a cookie consent banner appears in compliance with the Privacy and Electronic Communications Regulations (PECR).
You can change cookie settings at any time in your browser.
7. Your Data Protection Rights
Under the UK GDPR, you have the following rights:
- Right of Access – Request a copy of the personal data we hold about you.
- Right to Rectification – Ask us to correct inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”) – Request deletion of your data where legally permissible.
- Right to Restrict Processing – Temporarily limit our use of your data.
- Right to Object – Object to specific processing, including direct marketing.
- Right to Data Portability – Obtain and reuse your personal data in a machine-readable format.
- Right to Withdraw Consent – Where we rely on consent, you may withdraw it at any time.
To exercise these rights, email info@panaceacityservices.com with proof of identity so we can protect your account.
8. Children’s Privacy
Our cleaning services and website are not intended for anyone under 18 years old.
We do not knowingly collect data from minors.
If you believe a child under 18 has provided personal data, contact info@panaceacityservices.com and we will remove it promptly.
9. International Data Transfers
Some of our trusted service providers may operate outside the UK or European Economic Area (EEA).
Whenever data leaves the UK/EEA, we ensure adequate safeguards, including:
- Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO)
- Binding Data Processing Agreements
- Additional security measures such as encryption and restricted access.
10. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in law, technology, or our services.
The “Last Updated” date at the top shows the latest revision.
We encourage you to check this page regularly for the most current version.
11. Contact Us
For questions, data-access requests, or privacy concerns, please contact:
Panacea City Services
Website: www.PanaceaCityServices.com
Email: info@panaceacityservices.com
If you are dissatisfied with our response, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.
Panacea City Services is committed to keeping your personal data safe, transparent, and fully compliant with UK GDPR and the Data Protection Act 2018.
By continuing to use our website or services, you agree to this Privacy Policy.
